Services for your customers‘ support and satisfaction
Customer care services will allow to manage first support to customers, providing a working team that will be specialized in the management of active customers cases , in order to provide immediate support in both pre and post-sales as well as during the sale itself.
The tools used are shared and structured in a flexible and adjustable way after a careful analysis of the client’s needs and goals. Communications via email and text messages are customized, as well as dedicated phone lines.
We will structure solutions in order to strengthen the brand and facilitate the growth of your business.
Managing email mailboxes and Text messages
Managing inbound and outbound communications as per Customer instructions.
We manage the client's communications via chat, providing real time replies with transmission of documents and forms, tracking all contents and conversations.
Management of Inbound calls
The activity involves the management of inbound calls employing a dedicated working team with the opportunity to prioritize calls with updated statistics and reports on the phone calls.
Welcome call to verify data, provide methods of electronic payments and give indications on the progress of the contract.
Outbound calls for massive campaigns
The activity involves massive telephone contact for different cases with various purposes, from campaigns to up and cross-selling, reminding due payments, updating personal data and contractual information.
“The biggest investment that you can do is a satisfied customer”. For this purpose providing a specialized team of people able to assist your customers and solve their doubts or problems is a winning factor, especially in a highly competitive market. An efficient and effective customer assistance allows you to anticipate both demands and needs, reducing the time in solving problems post sale.